WebEx Channels

WebEx Channels

Frequently Asked Questions

What are the system requirements?
How can I test that my system is ready to attend a webinar?
Do I need to login to attend?
When should I login to attend the event?
Why is the Join Now button not activated?
I registered for the event but I am unable to join?
How do I set up the audio portion of the webinar?
Do I need a password to attend?
How much does it cost to attend your webinar?
Can I attend if I'm on a Mac?
I registered but never received a confirmation email - how do I join.
What if I lost my reminder email and I don't have the link to my webinar?
The presentation being shown does not fit in my screen?
Support Information
If I missed the event where can I find the recordings?
What time does my event start locally?

Q. What are the system requirements?
A. • A separate telephone line for the audio or a sound card and speakers.
• JavaScript and cookies need to be enabled.
• A 56Kbps Internet connection or better.
• Windows Users - Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
• Mac Users - Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
• Linux Users - Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

Q.

How can I test that my system is ready to attend a webinar?

A. To test your system, please try joining a test meeting at: http://developers.webex.com/api/jointest/index.php To review the requirements for your system http://support.webex.com/support/system-requirements.html?_nfpb=true&_pageLabel=SystemRequirementsHome.
Q.

Do I need to login to attend?

A. Yes. On the day of the event, follow these steps:
• Click on the event link from your reminder email.
• Enter your name and email address.
• Click the Join button.
• Follow the instructions in the dialog box to join teleconference / audio.
Q.

When should I log in to attend the event?

A.

All events start on time. Please join at least 10 minutes prior to the start time, so you don't miss any of the presentation.

Q.

Why is the Join Now button not activated?

A.

The Join Now button will be active once the host starts the event. (Approximately 10 min before start time).

Q.

I registered for the event but I am unable to join?

A.

You should disable all pop-up blockers - even those included with any Internet browser toolbars you have installed on your computer. Once you've disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with "One Moment Please...". Do not close that page or refresh your browser when that screen is present.

Q.

How do I set up the audio portion of the webinar?

A.

Audio will automatically stream through your computer speakers once you have joined. (You will need Computer Speakers and a Sound Card.) You may also choose to join the teleconference. The teleconference numbers will appear on your screen once you have joined online.

Q.

Do I need a password to attend?

A.

No.

Q. How much does it cost to attend your webinar?
A.

It's free to attend.

Q.

Can I attend if I'm on a Mac?

A.

You can attend a webinar with Mac OSX or above, Firefox and Safari browsers.
• JavaScript and cookies need to be enabled.
• Requires Apple Java Runtime Environment (JRE) 5.0 or higher

Q.

I registered but never received a confirmation email - how do I join.

A.

On the day of the event, go to http://www.webex.com/web-seminars/ and look for the event you wish to attend in the list. Click the Join Now button with your event. Enter your information in the form that appears, submit, and you will be taken into the event.

Q.

What if I lost my reminder email and I don't have the link to my webinar?

A.

On the day of the event, go to http://www.webex.com/web-seminars/. Click Join Now and enter in all information asked. Click Join Now again and you will be automatically taken into the event.

Q.

The presentation being shown does not fit in my screen?

A.

Please set your screen resolution to 1024 x 768 pixels.

Q.

Support Information

A. Self-Service Technical Support
Send email to support@webex.com or visit http://support.webex.com/support/support-overview.html to submit a support request ticket, view service status, and find valuable service information.  Phone: Call (408) 435-7088 or toll-free (866) 779-3239, 24 hours a day, 7 days a week.  For Webinar assistance: send email to webexevents@webex.com
Q.

If I missed the event where can I find the recordings?

A. For a list of all available on demand recordings please go to: http://www.webex.com/web-seminars/recorded
Q.

What time does my event start locally?

A. You can convert the webinar start time to your local time zone by going to: http://www.timeanddate.com/worldclock/converter.html